QUALITY POLICY

Özkanlar Grup Machinery Inc. has carried the responsibility of being a reliable and innovative global brand in the fields of vibratory pile driving technologies, hydraulic power units, and ground improvement equipment since 1987. As a global Turkish manufacturer supplying its products to more than forty countries, the foundation of our corporate success lies in our commitment to engineering and technological leadership, as well as our determination to exceed customer expectations.

We are aware that quality is of critical importance in becoming a successful and trusted global brand in the industry in which we operate. To this end, we conduct all our activities in a sustainable manner and in compliance with the Quality Management System (QMS) established in accordance with the ISO 9001 standard, aligned with our company's strategic direction and guided by our vision, mission, and core values.

Our Vision (Our Future Aspiration)

By combining our engineering expertise, innovative technology, and environmentally responsible solutions, we aim to maintain a strong presence in the international market without compromising the quality and trust we provide, and to position our company as the most reliable and respected global leader in our industry.

Our Mission (Our Purpose of Existence)

To meet our customers’ needs and expectations through our engineering capabilities and original design expertise; to achieve the highest level of satisfaction in international markets with our products and services; to stand by our customers throughout the entire lifecycle of our products through our after-sales technical support approach; and to provide high-quality, reliable, environmentally responsible, and sustainable solutions.

Our Core Values

• Customer Focus and Satisfaction: Prioritizing our customers’ expectations and needs, and ensuring a high level of satisfaction at every stage, from contractual requirements to after-sales technical support.
• Quality and Continuous Improvement: Making quality the foundation of all our processes and continuously improving the effectiveness of our processes and Quality Management System by effectively managing risks and opportunities.
• Innovation and Engineering Leadership: Investing in R&D (Research and Development), original design, and advanced technologies through an open-minded and continuously evolving approach; and continuously improving our digital infrastructure, including ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and production management systems.
• Reliability and Integrity: Always being trustworthy, acting in accordance with business ethics, and fulfilling the commitments we make.
• People and Safety Focus: Enhancing the competencies and engagement of our employees, and fostering occupational health and safety awareness as an integral part of our corporate culture.
• Sustainability and Environmental Responsibility: Reflecting the advantages of our environmentally friendly vibration technology throughout all our activities and prioritizing the development of sustainable, environmentally responsible solutions.

Within this framework, Özkanlar Grup Machinery Inc. is committed to the following:

• To operate in full compliance with applicable legal regulations, international standards—particularly CE (European Conformity) requirements—customer specifications, and industry best practices, and to continuously strengthen our culture of regulatory compliance,
• To understand the current and future expectations of our customers; to meet and continuously enhance customer satisfaction at the highest level across all products and processes within our value chain through a strong spirit of teamwork,
• To continuously improve all our processes and the effectiveness of our Quality Management System by effectively managing risks and opportunities,
• To establish measurable quality objectives derived from this policy for our business processes and to enhance our performance to remain competitive at an international level,
• To enhance the competencies of our employees through training and development activities, and to foster occupational health and safety awareness as an integral part of our corporate culture,
• To continuously develop our technological infrastructure—including R&D, engineering, ERP, CRM, and production management systems—in order to maintain our company’s dynamic, innovative, and competitive position,
• To provide effective and accessible after-sales technical support services, including installation, maintenance, and repair, in line with our commitment to standing by our customers,
• To regard our suppliers and international distributor network as integral parts of our quality chain, and to establish long-term partnerships based on mutual trust and continuous development,
• To reflect the advantages of our environmentally conscious vibration technology in our production and service processes, and to use resources efficiently while reducing our environmental impact.

Top management is responsible for ensuring that this policy is communicated to, understood by, and effectively implemented by all employees, suppliers, and business partners. It also ensures that the policy is accessible to relevant interested parties and is periodically reviewed and, when necessary, updated to maintain its continued suitability to changing conditions and the strategic direction of the company.

General Manager

Arda İSKENDEROĞLU